No returns button next to my order

If no returns button shows next to your order while logged in to your 'My Account', you can use the returns form to the right of this text (or below on mobile).

Enter your order number and delivery postcode in the form ensuring you include the full order number, that was sent to you in your dispatch email. You must use the order number sent to you in the dispatch email as this has a unique identifier, which is not included in the My Account section when the returns button is not showing.

You will find the full order number in each of your dispatch emails. For your reference, the order number follows this format: M001234567-a-A.

You will then be redirected to the returns portal where you can follow the steps to generate a label.

Returning items from the same package

Once you have accessed the portal using the steps above, you will see all of the items linked to the unique identifier. These items can all be returned in the same package. Select the items you would like to return and follow the portal's instructions.

Returning items from multiple packages

You will need to access the portal using the steps above for each package, using each order number from the relevant dispatch email. You will see all of the items linked to this package and these items can all be returned in the same package. Select the items you'd like to return and follow the portal instructions.

Important information

Hold tight! It can take up to 10 days for your order to be processed after receipt in the warehouse. You will be notified by email when this has been processed. Refunds can take up to 5 working days to show on your account, depending on your bank.

To help ensure there's no delay with your refund, please ensure there is a note/piece of paper inside your parcel that confirms the order number.

Return to Help Centre